Enquiries
Write to the front desk
No booking engine, no account, no payment page. A person reads this and answers it, usually the same day.
Questions that come up before the form does
| How quickly is this answered? | Same day for anything sent before 4pm on a weekday, and inside one working day otherwise. If it has not been answered in that time, telephone — something has gone wrong at our end, not yours. |
|---|---|
| Is my rate held while we talk? | Yes, for ten working days on an event, and until the end of the following day on a room. Nothing is charged until you say yes in writing. |
| Can I pay through the website? | No. There is no payment page here. Cards are taken at the desk, over the telephone, or through a secure link sent by our bank. |
| Do I need an account? | No. There is nothing to register for and no loyalty scheme to join. |
| Can I book a place in The Rimu Room? | Only The Heartwood Table, the private table, which is booked ahead. The main room is walk-in, free to enter, 20 and over with photo identification. |
| What happens to what I write? | It goes to the front desk mailbox and is deleted after twelve months. It is not sold, shared or used for anything except answering you. See the Privacy Notice. |
The Rimu Room is restricted to guests and visitors aged 20 and over. Photo identification is checked at the door on every visit, under the Gambling Act 2003. Nothing on this website can be played or wagered online.
Enquiries
Write to the front desk
One form for a room, a table, a treatment, a meeting or an evening in The Rimu Room. It reaches the desk directly and a person answers it, usually the same day and always inside one working day. If the answer is needed sooner, the telephone is faster — +64 3 337 4180, any hour.
Or reach us directly
Reservations +64 3 337 4166, seven in the morning to eight at night, seven days.
Front desk +64 3 337 4180, any hour of any day.
[email protected]
[email protected]
Red Timbers Hospitality Ltd
118 Dyers Pass Road, Cashmere, Christchurch 8022, Canterbury, New Zealand
NZBN 9429046172584
Groups, agents and media
Five rooms or more, or any event, goes to the events desk rather than to reservations — use the enquiry form with Meeting, conference or wedding as the subject and it lands in the right place.
Travel trade rates, allocations and commission terms: write to [email protected] with the agency name and IATA number.
Media requests, photography on site and filming all go to the same address. We do not permit photography inside The Rimu Room under any arrangement.